Shipping Policy
Shipping Policy
shipping rates of Shopcula
for prepaid orders: We Don’t charge shipping and handling fee. free shipping included.
COD orders:
• Quick Shipment: We Deliver Orders Between 4-7 Business Days, Depending On The Delivery Location it may be Delay due to covid-19
Maximum Delivery time -8 Days
Minimum Delivery Time-4 Days
Popular Questions
Get answers to our most frequently asked questions.
I placed an order today. When can I expect my shipment?
Answer: Your delivery schedule will depend on the product and the time that you placed your order. its take dispatch time 36 hours, order number in your Order Confirmation email to check on the status of your delivery.
What if I miss a delivery?
If you are unavailable when our courier partner arrives with your delivery, they will make two more delivery attempts. If you’re still unavailable after the third attempt, your order will be returned to us. Mail us at :- helptrendzy@gmail.com within one working day of the third attempt and we’ll schedule another delivery date and time that suits you better.
How do I track my order?
Your tracking details will be sent on your e-mail address and mobile no. you have used to order your products.
Return & Exchange Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note the customer shall bear the shipping costs of the product to the warehouses unless the product is damaged or doesn’t meet the description.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at contactmarsmac@gmail.com. If your return is accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective,
damaged o if you receive the wrong item, so that we can evaluate the issue and make it right
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care
goods (such as beauty products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once
If the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the
refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.